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Privacy Policy

This privacy policy ("Policy") describes how we collect, protect and use the identifiable personal or business information ("Personal Information", ‘’Business Information’’ or ‘’Personal and Business Information’’) you ("User", "you" or "your") provide on the www.lumsum.io website and any of its products or services (collectively, "Website" or "Services") owned and operated by Lumsum services LLC ("Lumsum", "us", "we" or "our"). Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This Policy applies to personal information collected and/or held by Lumsum.It also describes the choices available to you regarding our use of your personal information and how you can access and update this information

GENERAL TERMS

  • This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
  • We will review this policy regularly, and we may update it from time to time.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • www.lumsum.io will not pass any debit/credit card details to third parties.

COLLECTION OF PERSONAL AND BUSINESS INFORMATION:

We collect, receive and store any Personal and Business information you knowingly provide to us when you create an account, publish content, submit review, fill any online form on the Website.


While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features.

PAYMENT CONFIRMATION:

After submitting your payment, you’ll see a payment confirmation screen with a payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. A confirmation email will be sent to you after your transaction is submitted and approved by the vend. The email will include your account number, invoice number, amount paid, and confirmation message. If Lumsum is unable to process your payment, you’ll receive an email informing you of the rejected payment. You may need to call Lumsum in order to pay again if your payment was rejected.

CANCELLATION POLICY:

  • Once an order is processed it cannot be canceled.
  • There are circumstances when the company might have to cancel a particular order.
  • Although we keep track of our vendor’s online stock, Lumsum reserves the right to cancel an order at any time after receipt of your order, if Lumsum found that the order you will receive is not up to our standards or the quality you have asked for. Lumsum will inform you via telephone or email or mobile text about a shortfall in the quality or discrepancy in the order of any item. In all such cases, we will provide you with an alternative upon your request or give your Lumsum credit for your next order.

RETURN AND REFUND POLICY:

If the items you received are defective, damaged, or not as described, you can return them within 48 hours from the delivery date. Subject to providing proof of damages within two hours of the order receipt.

  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  • The product must not have been used or installed or had any data inputted
  • All items in the bundle must be returned in order for the return to be processed
  • Please note that for logistical reasons, some items are not returnable.

If your return meets all the requirements above and you wish to proceed with the return you can directly contact us by phone in the event that your return is confirmed valid, we will notify you about the collection timing, and reimburse you with a refund within 20 days. If your return is not valid, we will regret the collection request.


Return/Refund or cancellations are not allowed of any perishable goods. To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.

  • Refunds will be done only through the Original Mode of Payment
  • Shipping and Handling fees are non-refundable.

DELIVERY/SHIPPING POLICY (for Products):

  • We deliver our Products to all cities within the UAE. The Product shall be delivered through the logistics provider selected by Lumsum.
  • The shipping time will be from 1 to 5 working days.
  • There may be certain locations which may not be serviceable by the logistics service providers selected by Lumsum. In such cases, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider. Buyer cannot change the location after the shipping has started.
  • he shipping fee will depend on the type of product purchased and the location inside the UAE, the fees will be calculated upon the checkout.
  • Deemed receipt: In the event Buyer didn't receive the Product in the maximum estimated lead time, Buyer should contact Lumsum within 3 days immediately from such estimated delivery date. If we do not hear from Buyer within 3 days from such delivery date, Buyer shall be deemed to have received the Product.

BILLING AND PAYMENTS:

We use third party payment processors to assist us in processing your payment information securely. Such third-party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

COLLECTION OF INFORMATION ON USAGE STATISTICS:

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your computer's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Managing Personal and Business Information:

You are able to access, add to, update and delete certain Personal and Business Information about you or your business. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. We will retain your information for as long as your account is active or as needed to provide you Services. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporate your Personal and Business Information after you update or delete it, but not in a manner that would identify you personally.

OUR THIRD-PARTY SERVICE PROVIDERS:

We may contract with other companies to provide certain products and services. These third-party service providers are bound by contract to only use your personal information on our behalf and not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.Our third-party service providers include:

  • Cloud hosting, storage, networking and related providers;
  • SMS providers;
  • Payment And banking providers;
  • if necessary to provide the service or product you have requested;
  • if otherwise permitted or required by law;
  • for other purposes with your consent;
  • Marketing and analytics providers; and
  • Security providers.

MINIMUM AGE:

You must be an individual of at least 18 years of age.

Community:

We offer electronic newsletters, Social media posts, emails, audiovisuals to which you may voluntarily subscribe at any time. You may choose to stop receiving some of them by following the unsubscribe instructions or by contacting us. However, you will continue to receive essential transactional emails.

COOKIES:

The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.

ADVERTISEMENT:

We may display online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. We do not share personally identifiable information about individual customers with advertisers. In some instances, we may use this aggregated and non-identifying information to deliver tailored advertisements to the intended audience.

AFFILIATES:

We may disclose information about you to our affiliates for the purpose of being able to offer you related or additional products and services. Any information relating to you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

LINKS TO OTHER WEBSITES:

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect personal information.

INFORMATION SECURITY:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that

(i) there are security and privacy limitations of the Internet which are beyond our control;

(ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and

(iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

DATA BREACH:

In the event we become aware that the security of the Website has been compromised or users Personal or Business Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will post a notice on the Website, send you an email.

LEGAL DISCLOSURE:

We will disclose any information we collect, use or receive if required or permitted by law and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

CHANGES AND AMENDMENTS

We reserve the right to modify this privacy policy relating to the Website or Services at any time, effective upon posting of an updated version of this privacy policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

ACCEPTANCE OF THIS POLICY:

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.