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Frequently Asked Questions

1. What is Lumsum and how can I search in Lumsum?

Lumsum is your one-stop solution for the latest construction materials and tools.The website is made to be simple and friendly, but still covers all the categories needed. Each category has a sub-category to narrow it down. But if you are looking for a specific product or a supplier just type in their name and hit the search button.

2. What is the meaning of Lumsum ?

Lumsum is the way the market here pronounces Lumpsum. It is meant to show that the website can cater to all your construction needs.

3. How do I get my business listed?

Drop us your email, number, and city in the contact us form, and our representative will contact you.

Keep in mind that there are NO CHARGES to be a member of our website.

4. How do I register a user?

  • On the Lumsum home page, select your login icon in the top right-hand corner.
  • Click “Create an account”, enter your e-mail and add an appropriate password with all the required information.
  • Click Sign Up to confirm. Now you can choose a new profile picture and add as many reviews as you want.

5. Does your site edit the content of the reviews published?

Absolutely no! We work hard to create a site that is helpful and maintains high-quality, relevant content. Therefore, every review must be connected to a user profile that has a real person behind it. We will always make sure that the reviews are here to provide valuable insights and feedbacks of the suppliers' products.

6. What cities do you cover?

We are currently covering all seven emirates of the UAE. Hopefully, we will expand our services to other countries in the Middle East.

7. Why my review is removed?

Users'reviews and vendor responses to a review must be respectful and constructive and may not contain abusive, hateful, threatening, or harassing content. Any fraudulent review or response that violate these Guidelines may be removed.

8. Can't find what you're looking for?

We are always here for you, contact us directly on

+(971) - 056 5423746

+(971) - 056 5427286

or send us an e-mail to info@lumsum.io

9. Can I return a purchased product?

Depending on the seller, item, or reason for return, the following options are available

  • In case of damaged items, you must contact our team within 24 hours of receiving the delivery.
  • If you have simply changed your mind and wish to return; please do so within 8 hours of placing the order.
  • The product must not have been used and must be in new condition and returned in the original packaging

10. How are the shipping rates calculated?

When you purchase an item from Lumsum, you will be asked to pay online. The amount paid will also include a pre-calculated fee for shipping. The shipping fee will depend on the type of product purchased and the location inside the UAE

11. When will my order be shipped?

At the time of checkout, you will find the details of the shipment arrival date. Usually the shipping time will be between 1 to 3 working days.

12. Can I change my delivery address?

Yes of course you can change it from the profile settings. Also you can add multiple delivery addresses in your profile, and choose one of them at the checkout.

13.Some of my items have been damaged in transit, what do I do?

Please notify your delivery driver upon receipt, ensuring they record it then contact us within 48 hours of delivery.

We will need a description of the damages and pictures of the damaged items/packaging.

14. How can I track my order?

By visiting your profile page, select the orders tab and you can easily track your orders.